If the user has the same computer name as someone else on RESNET, the computer will be unable to connect to the network drives. Try right-clicking My Computer-> Properties-> Computer Name -> Change. Change the name to something more unique, and apply changes. This will require a reboot, after which the user may be able to connect properly.

In most cases, if you are logging in to a lab computer, but unable to access your Home or COLLAB folders, it means that when the computer was last restarted,you did not wait 30 seconds to log in. This problem will persist for all subsequent users until the machine is properly restarted, there fore you should restart the computer, wait 15-20 seconds, and log in. If you are able to access your drives fine on other machines, try to use NetStorage, if the problem persists please inform the SCIC. Please also infor the SCIC of any computer that's acting up so that it may be entered into Heat.

In most cases, if you are logging in to a lab computer, but unable to access your Home or COLLAB folders, it means that when the computer was last restarted,you did not wait 30 seconds to log in. This problem will persist for all subsequent users until the machine is properly restarted, there fore you should restart the computer, wait 15-20 seconds, and log in. If you are able to access your drives fine on other machines, try to use NetStorage, if the problem persists please inform the SCIC. Please also inform the SCIC of any computer that's acting up so that it may be entered into Heat.

1. Copy the file titled "Mount Network Drives (Mac OS X)" to your computer.

1. Navigate to the old Courses folder under COLLAB - there should be three files there.
2. Copy the file titled "Mount Network Drives (Mac OS X)" to your computer.

1. After you have placed this icon in your Applications folder, drag and drop it on your Doc for easiest reference.
2. Either single-click on the new blue-globe Doc item or double-click the copy of Mount Network Drives (Mac OS X) that you just saved.
3. Login using your Carleton NetID (your email username) and password.
4. Double-click the Courses icon that appears on your desktop. Your course folders are in this folder.

1. After you have placed this icon in your Applications folder, drag and drop it on your Doc for easiest reference.
2. Either single-click on the new blue-globe Doc item or double-click the copy of Mount Network Drives (Mac OS X) that you just saved.
3. Login using your Carleton NetID (your email username) and password.
4. Double-click the Courses icon that appears on your desktop. Your course folders are in this folder.

The COLLAB drive is reserved specially for courses and student organizations, allowing for documents to be exchanged between specific groups given access to certain folders.

The COLLAB drive is reserved specially for student organizations, allowing for documents to be exchanged between specific groups given access to certain folders.

Course folders

COURSES

Course foulders are folders set up for the use of students and faculty in a specific course. It is up to the professor whether to set up a course folder. Only faculty and students in the course have access to the course folder for the course. Course folders are located at COLLAB/Courses/Department/Course and contain three sub-folders:

The Courses folder has now been moved out of Collab as it's own drive. This means that it will have to be mounted just as needs to be done for Home and Collab. Please see instructions below for mounting these drives. There is also a file inside the old Courses folder called Looking for Course Folders.txt which provides the mounting instructions.

Course folders are folders set up for the use of students and faculty in a specific course. It is up to the professor whether to set up a course folder. Only faculty and students in the course have access to the corresponding course folder for the course. They contain three sub-folders:

All lab computers have HOME and COLLAB "mounted" by default. To add these drives to your personal computer, follow the instructions below. Note that you can only mount these drives while your computer is on campus. From off-campus, you can access your network drives via NetStorage (see below).

Under Windows XP:

All lab computers have HOME, COLLAB and COURSES "mounted" by default. To add these drives to your personal computer, follow the instructions below. Note that you can only mount these drives while your computer is on campus. From off-campus, you can access your network drives via NetStorage (see below).

1. Right-click My Computer and select Map Network Drive...
2. For Drive, select an unused drive letter, such as H: or I:.
3. For HOME, enter \\home.its.carleton.edu\HOME. For COLLAB, enter \\collab.its.carleton.edu\COLLAB.
4. Check the box next to "Reconnect at logon."
5. Click the text that says "Connect using a different user name" and enter your Carleton NetID.
6. Select "Finish."

Under Windows XP::

1. Right-click My Computer and select Map Network Drive...For Drive, select an unused drive letter, such as H: or I: or K:.
2. For HOME, enter \\home.its.carleton.edu\HOME (traditionally the H: drive)
3. For COLLAB, enter \\collab.its.carleton.edu\COLLAB (traditionally the I: drive)
4. For COURSES, enter \\courses.its.carleton.edu\COURSES (traditionally the K: drive)
5. Check the box next to "Reconnect at logon."
6. Click the text that says "Connect using a different user name" and enter your Carleton NetID.
7. Select "Finish."

1. From the Finder, select Go -> Connect to Server...
2. Enter the address of the server. For HOME, enter home.its.carleton.edu/HOME. For COLLAB, enter collab.its.carleton.edu/COLLAB.
3. When prompted for your user name, select Preferences and check the box next to "Add password to Keychain" so that you don't have to enter it every time you access that drive. Hit OK, then enter your Carleton NetID and hit return.
4. To make an alias of this drive so that you don't have to follow these steps every time you reboot, control-click the network drive icon on the desktop and select "Make alias." You can double-click this alias in the future to load the drive.

1. Copy the file titled "Mount Network Drives (Mac OS X)" to your computer. Your applications folder is a good location because it's an application.
2. After you have placed this icon in your Applications folder, drag and drop it on your Doc for easiest reference.
3. Either single-click on the new blue-globe Doc item or double-click the copy of Mount Network Drives (Mac OS X) that you just saved.
4. Login using your Carleton NetID (your email username) and password.
5. Double-click the Courses icon that appears on your desktop. Your course folders are in this folder.

If the problem persists, and/or if it persists on more than one machine, talk to Charles or HEAT the problem.

If the problem persists, and/or if it persists on more than one machine, talk to Kevin or HEAT the problem.

If none of this works, and they’ve lost several hours of work, HEAT it and/or talk to Charles.

If none of this works, and they’ve lost several hours of work, HEAT it and/or talk to Kevin.