The Student Computing Information Center (SCIC) is a branch of Information Technology Services (ITS) that employs dozens of students, as well as one full-time intern and one full-time coordinator, for the purpose of providing technical support to students. It is located on the first floor of the CMC. The SCIC can be reached by phone at x4040and by email at scic@carleton.edu.
During most of the school year, the SCIC's hours are:
Mon-Thu
8:30 AM - 1:00 AM
Fri
8:30 AM - 9:00 PM
Sat
10:00 AM - 9:00 PM
Sun
10:00 AM - 1:00 AM
These are not the hours of the labs! Although the Classroom Lab (CMC110) and the Magic Lab (CMC106) mirror the SCIC hours, the PC Lab (CMC109), and MacLab (CMC102) are open 24-7 during the term. During the breaks, the SCIC and all labs in the CMC are only open during business hours: Mon-Fri, 9-5. If you have any questions, please call or email the SCIC.
During normal business hours (9:00 to 5:00 on weekdays), students can drop off and pick up computers at the SCIC. For security reasons, computers cannot be dropped off or picked up after these hours. The SCIC can, for free, do the following for dropped-off computers:
* Clean-up and malware removal.
* Install anti-virus software.
* Fix configuration problems, especially those related to connectivity.
For liability reasons, the SCIC cannot perform hardware support. There is a computer place in town which can perform such repairs for a cost: TechHaus.
If your computer is having difficulty connecting in your dorm room, it may be a problem with your computer, or it may be a port problem. If you believe that a port in your room isn't working, give the room number to the SCIC. They can send someone around to check the port. Note that about half of perceived port problems are actually configuration issues with the computer, and half of these merely require a restart of the computer.
SCIC workers try to walk people through the troubleshooting of call before having a user bring in their machine. This procedure is for the benefit of both the SCIC--so life isn't made insane by a stack of computers--and the users-who do not have to wait hours, perhaps days, for their computer to be fixed, especially if the problem is relatively easy to diagnose and treat over the phone.
Otherwise, all pick-up and drop-off hours are between 9-5, Mon-Fri.
When available at the SCIC, digital camera's are for the digital art class only. IDs are checked before cameras are given out. If you are in a class that needs cameras, and if this class is not the one the SCIC is currently checking cameras out for, contact Lew Weinberg, an Academic Coordinator. Or, go to Scoville and contact Andrew Bartels.
SCIC Workers: Return cameras to the cabinet that is labeled in the back. Don't just leave them sitting next to the color printer.
1. All overhead projectors (transparency) have a spare bulb changer. Just flip the lever or turn the knob to use the spare bulb.
2. A spare slide projector bulb and bulb changing directions are next to the slide projectors.
3. All classrooms are regularly checked to ensure that the equipment is operational and spare bulbs are available. Please notify Jim Pierret x7006 if the problem does not go away.
SCIC Workers: Have them call the faculty quickline at x5999. You could also be really helpful and find out what department they work in and find the appropriate AcademicCoordinator.
The security alarm is going off in the CMC first floor labs, what should I do?
Talk to a SCIC worker. If no SCIC workers are available, call security at x4444.
SCIC workers: If Kevin or Troy are available get one of us, otherwise call security at x4444.