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SCIC

The SCIC (Student Computing Information Center) is a branch of Information Technology Services (ITS) that employs approximately 40 students, as well as two full-time coordinators, for the purpose of providing technical support to students. It is located on the first floor of the CMC. The SCIC can be reached by phone at x4040 and by email at scic@carleton.edu.

Hours

During most of the school year, the SCIC's hours are:

These are not the hours of the labs! Although the Classroom Lab (CMC110) and the Magic Lab (CMC106) mirror the SCIC hours, the PC Lab (CMC109), and MacLab (CMC102) are open 24-7 during the term. During the breaks, the SCIC and all labs in the CMC are only open during business hours: Mon-Fri, 9-5. If you have any questions, please call or email the SCIC.

Services

Computer drop-off

During normal business hours (9:00 to 5:00 on weekdays), students can drop off and pick up computers at the SCIC. For security reasons, computers cannot be dropped off or picked up after these hours. The SCIC can, for free, do the following for dropped-off computers:

• Clean computers of malware.
• Install anti-virus software.
• Fix configuration problems, especially those related to connectivity.

For liability reasons, the SCIC is more limited in terms of hardware support or repair. We encourage students to call us or visit us with any hardware problem and we will attempt to fix it or, at the very least, provide a diagnosis. For most serious hardware issues, however, we will recommend talking to the manufacturer about a repair through warranty. Alternatively, there is a computer place in town which can perform such repairs for a cost TechHaus, and more options in the Twin Cities metro area.

Port checking

If your computer is having difficulty connecting in your dorm room, it may be a problem with your computer, or it may be a port problem. If you believe that a port in your room isn't working, give the room number to the SCIC. They can send someone around to check the port. (Note that about half of perceived port problems are actually configuration issues with the computer, and half of these merely require a restart of the computer.)

See also

Wikipedia:Tech_support (Technical)

[ ToDo: Add History section; add a picture. ]